Tag Archives: customer service

Are You Chatting With Your Customers?

Live Chat. Another online tool with interesting opportunities. In simple terms, live chat allows businesses to assist consumers during their online buying process while recording consumer intelligence not otherwise available. But there‚Äôs no talking. Instead agents and consumers type notes through a small message box located on the website. Live chat is useful on e-commerce sites, where a quick answer could potentially avert shopping cart abandonment. On sites providing technical… Read Article →